Elbru Polygon Anti Blue Light Reading Glasses Men Women Metal Presbyopic Optical Eyeglasses Unisex Diopters+1+1.5+2+3+4

Paid $19.95 for Nothing: A Customer Service Nightmare 😡

I'm writing this to warn others about my awful shopping experience. I used to think this company was reliable, but my last order proved me wrong. This place is nothing more than an automated business that cares nothing about its customers. They are a fraud, ripping customers off for services that they charge for and do NOT provide. I specifically paid $19.95 for what was advertised as "next day delivery," only to receive an email stating it would take three business days to even process the order. After struggling through their infuriating automated phone system and useless chat bots, I finally managed to speak with a live person to demand a refund for the shipping fee.

Customer: I paid an extra $19.95 for next-day delivery, but my confirmation email says it will take three days to process. I want the shipping fee refunded immediately.

CS Rep: I understand your frustration, sir. The next-day delivery applies to the shipping time after the standard 3-day production period for your lenses.

Customer: That is completely misleading. Your website said the item was "eligible for next day delivery." It did not mention a three-day delay. You charged me for a service you aren't providing.

CS Rep: I apologize for any confusion. I can submit your request to our billing department, and it will be up to them to decide if a refund is warranted.

Customer: "Up to them"? This isn't a decision. It's a failure to deliver on a paid service. I expect a refund, not a "request." This is horrible customer service.

CS Rep: Sir, that is the only procedure I can follow. I have submitted your request. Is there anything else I can help you with today?

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

From a Shopping Nightmare to a Dream Come True: This Company Gets It Right! ✨

I've been flooded with questions about how I managed to reduce my eye strain while still looking sharp during long hours online. The answer has been a complete game-changer, and I'm thrilled to finally share it with you. These are the exact Polygon Anti-Blue Light Glasses I've been raving about. They perfectly combine sophisticated style with the crucial function of protecting your eyes, allowing you to see clearly and comfortably, no matter how long your day is.
I was so done with online glasses shopping after my last experience with another company. It was a total nightmare. I paid a hefty fee for "next-day delivery" only to find out it would take days just to process my order. Trying to get help was impossible—just endless automated phone menus and useless chatbots. I felt completely ripped off and frustrated. 😤😭

I swore I'd never buy glasses online again, but a friend recommended Mozaer.com, praising their prices and service. After some hesitation 🤔, I decided to give it one last shot, and I'm so glad I did! It reminded me of a review I saw that perfectly sums up my feelings now:

"I have bought many pairs from Mozaer.com and am always satisfied. They are affordable and let you have full control of which add ons you want. I recommended this to my mom and she also loves them."

This was my exact experience! The website was incredibly easy to navigate, and the pricing was transparent, with no hidden fees. The quality of the frames is excellent, far better than I expected for the price. My new pair of mens glasses reading are stylish and comfortable. Most importantly, when I had a question, their customer service was actually helpful and responsive—a total breath of fresh air. The entire process was smooth from start to finish. What a difference! ✨😃

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